frequently-asked questions


I tried to register to the event with a code but the code is not working, what do I do?

Please make sure you enter the code in the correct space (you’ll see a section marked “X Promo code”) and click on Apply. If this isn’t working, your code might be expired or incorrect. If you keep experiencing issues, please contact us at events@wandb.com.

Can I transfer my ticket to someone else if I can’t attend?

Yes! You can transfer your ticket to another person by sending an email to events@wandb.com and we will update the ticket contact details for you.

I registered for the event, but I haven’t received a confirmation email. What should I do?

Please check your spam or junk folder to ensure the confirmation email didn’t end up there. If you still haven’t received it, contact our support team at events@wandb.com with your registration details and we’ll assist you.

Do I need to be over 21 to attend the event?

Yes, that’s correct. There will be alcohol served after 5. To ensure compliance with legal regulations and promote responsible drinking, the conference organizers have implemented an age restriction policy, allowing only individuals who are 21 years or older to attend and partake in these activities.

Entry and Check-in

What do I need to bring for check-in at the event?

Please show the QR that you’ll receive 24 hours before the event for smooth check-in. Additional requirements or instructions will be communicated prior to the event if necessary.


Where is the event venue located and how do I get there?

The in person event is at Pier 70, Building 12, San Francisco, CA. You will find more details in the email going out 24 hour before the event. We recommend using navigation apps or public transportation options for ease of travel.

Is parking available at the event venue? If so, is there a fee?

Parking is available at the event venue but is limited! We will send an email with specifics for parking details.

Will food be provided at the event?

Yes there will be snacks & drinks provided between 1-5pm. At 5pm there will be more food, drinks, and time to network with the attendees and sponsors.


Will the event be live-streamed and recorded?

This event is run entirely in person. We will record the main keynote sessions but the event will not be live streamed.

Are there any giveaways for attendees? 

Attendees will receive a bag of goodies upon registration. 

Additionally, you can participate in the W&B Treasure Trek by scanning QR Codes to unlock clues. Use the clues to guess the right answer to win a pair of Apple AirPods or Bose Speakers. Find the first clue in our Discord: http://wandb.me/discord